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Terms

Delivery

Deliveries are a flat fee of £2 within the UK for orders under £100. All orders over £100 ship for free.

Deliveries to mainland Europe are £4 for orders under £100.

Deliveries are usually made within 10 days of payment for your order.

 

Returns

If you are not 100% satisfied with your purchase, return it within 30 days of receipt and in saleable condition for a refund or like-for-like exchange.

Returns are only accepted online for products purchased directly from staark.cc. 

If on receipt of your product you are uncertain about your purchase, please keep your item in the original packaging until you have decided whether or not you wish to keep it.

All returns for refund or exchange should be both unwashed and unworn.

Please ensure the return order is well packaged and protected from damage in transit and the returns form enclosed with the item(s).

Returns Form can be downloaded here: RETURNS

Gifted products can only be refunded to the original purchaser. Alternatively, a credit note can be provided to the gift recipient. Gift exchanges will only show on the order history of the original purchaser.

 

Order Issues

What do I do if I receive an incorrect item on my order?
We want to fix any issues with your order right away. Please contact one of our Customer Care Team with your order details and we'll sort it for you.

I'm not happy with my order or something is faulty, what do I do?
We want to fix any issues with your order right away. Please contact one of our Customer Care Team with your order details and we'll sort it for you. 

Can I amend any order after I've placed it?
We get your order underway as soon as you have paid, we don't want to keep you waiting. All orders are final once you have completed your order. You may however return something once it has arrived if you are not satisfied with your order.

 

Sizing

All our items are sized as accurately as possible. Please refer to sizing charts and size descriptions before you order.

 

Couture

Couture items cannot be returned or refunded unless they are faulty. We make every effort to ensure that your Couture items are perfect just for you, and your sizing is exact. All sales are final.